Category: Service Issues

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, Gamma have advised that the Horizon platforms have been fully restored as of Sunday morning. Fibre engineers had identified and rectified a break between two fibre joints in the London area and the East Coast.

If you are still experiencing problems you may need to reboot your router(s), leave them off for 15 minutes and then power back on. If problems persist following the reboots, please contact us so we can further investigate.

We apologise for any inconvenience caused by this outage.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, Gamma have advised there is a national network fibre break which is impacting Voice and Data connectivity services. Customers will be experiencing voice connectivity and call quality issues due to the congestion as a result of the fibre break. Gamma engineers are currently working to identify the actual cause of the fibre break, and are working to review alternative traffic routing measures to restore connectivity and alleviate traffic congestion.

SERVICE ISSUES: Horizon Network

Horizon are currently investigating alerts and customer reports of call failures and broadband outages. A further update will be posted once further information becomes available.

SERVICE ISSUES UPDATE: Horizon Network

Further to the update this morning, the Horizon engineering and support teams have continued to monitor the services which are now working as expected. If you are having any residual issues, please contact the IT Servicedesk.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update all testing and monitoring overnight has been successful. Horizon will continue to monitor into the working day to ensure that all services remain stable. Please retest and should you have any residual issues please contact the IT Servicedesk. A further update will be published by 10.00am to confirm resolution or sooner should the situation change.