Category: Service Issues

POWER OUTAGE UPDATE – Mold Area

Power has now been restored to the iData office and our telephone lines are back to normal. We apologise for any inconvenience caused during this unexpected outage and would like to thank our customers for their patience and understanding.

POWER OUTAGE UPDATE – Mold Area

The energy provider has advised that repairs are taking longer than expected because extensive line patrols are needed to locate the fault. Their teams are working to get power restored on as quickly and as safely as possible.

If any of our customers require assistance, please contact 0344 84 76 766 as normal and leave a voicemail. Our remote worker team will collect your voicemail and assist you at the earliest opportunity.

POWER OUTAGE – Mold Area

The iData office has been affected by an unexpected power cut this morning, along with many other properties in the area. If any of our customers require assistance, please contact 0344 84 76 766 as normal and leave a voicemail. Our remote worker team will collect your voicemail and assist you at the earliest opportunity.

We have been advised that a further update is due at approximately 11.45am.

SERVICE ISSUES UPDATE: Horizon Directory

Horizon engineers have successfully resolved the issues with the Horizon Directory / Integrator and Soft Client look up searches, in addition to some users being unable to log into their clients. If you have experienced or do experience any issues with signing in, we ask that you re-attempt to log back in. If you are unsure of your password and require a reset, you can do this either via the portal or by contacting the iData IT Team on 0344 84 76 766.

SERVICE ISSUES UPDATE: Horizon Directory

Horizon engineers have been able to take action to alleviate the user experience with being unable to complete Directory / Integrator and Soft Client look up searches in addition to some users being unable to log into their clients. Gamma continue to engage with their vendor to understand the root cause of the issue however further work will take place out of hours this evening to fully restore functionality with minimal impact to live traffic on the network. Throughout the remedial work this afternoon, we are aware that some users may have been logged out from Collaborate for a period of time and we anticipate intermittent issues with directory lookup throughout this afternoon whilst the platform stabilises and in lieu of emergency work now scheduled for this evening. If you have experienced or do experience any issues with signing in, we ask that you re-attempt to log back in. If you are unsure of your password and require a reset, you can do this either via the portal or by contacting the iData IT Team on 0344 84 76 766. A further update will be provided by 9.30am on 5th November. Thank you for your patience during this time.