Here at iData, we are always on the lookout for new talent. We want applicants who are passionate about business solutions and who enjoy helping people. You shouldn’t be afraid to do all you can to make life easier for customers and clients. Remember that our company’s aims are, ultimately, to help businesses save money and work more effectively, so you’ll need a passion for business and a willingness to work out solutions in close collaboration with clients.

Please take a look below at the vacancies that iData Com Ltd currently have available, we can’t wait to hear from you!

IT Support Analyst

Salary: Negotiable (dependent on experience)
Location: Mold, Flintshire

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Responsibilities

  • Taking escalated calls from customers around the UK
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies

 

The successful candidate will have prior experience in a busy help desk environment and have commercial experience in areas such as:

  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP

 

Salary is negotiable, depending on experience.

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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New Business Field Sales Consultant

Salary: Attractive + Fuel / Mileage Allowance
Location: Mold, Flintshire

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Overview

The New Business Field Sales Consultant is responsible for prospecting, qualifying and generating new sales leads leading to lead conversion either over the telephone or in person.

The ideal candidate will be a highly motivated individual who is able to identify and develop new business prospects from multiple sources including inbound marketing leads, prospect lists and individual research. A dynamic person with a drive to reach decision makers is essential.

 

Purpose of Position

iData are looking for a team of professional sales people with at least 3 years’ experience in a field sales role, preferably in the IT support services sector, to join our rapidly expanding team based in Mold.

As well as having new business sales skills, you must be an articulate, presentable and credible business person with the ability to deliver complex propositions to prospective new clients.

You must have the ability to work within a team and have a sustained track record of generating IT support contracts in the region of 6 new customers per month in a business to business environment.

Experience of having sold consultancy or IT services is highly desirable as is knowledge of one or more vertical sectors.

The role will be based at iData’s headquarters in Mold and sales will predominantly be focused on a 50 mile radius.

The role offers a very attractive salary along with commissions and fuel/mileage allowance

 

Responsibilities

Key result areas and responsibilities.

  • Work with the Sales Manager and other colleagues to generate profitable sales of iData’s range of IT and communication services
  • Manage the sales process from initial appointment to closure
  • Build and manage own pipeline to ensure consistent delivery of sales
  • Meet all performance set targets
  • Keep appropriate records of all activity and report back to the Sales Manager
  • Build and maintain knowledge of iData’s offering and market sectors
  • Produce a high standard of written materials (letters, emails, proposals)
  • Coordinate available resources to create effective and compelling proposals and presentations
  • Generate own appointments to support pipeline through networking and telesales etc.

 

Experience / Qualities

  • At least 3 years’ experience of closing deals in a field sales and business to business environment
  • Experience of working in the IT services / support sector
  • Able to manage and report on own pipeline
  • Needs to have a consultative approach and experience of selling business aligned service offerings and solutions to high level targets across multiple sectors
  • Confident, successful and credible demeanor
  • First class communications and presentation skills – including the ability to write high standard documentation (letters, emails and proposals)
  • Some formal / structured sales training would be preferred but not essential
  • Must understand small company culture and dynamics
  • Familiar with reporting on their own performance / activity and willingness to handle associated administration

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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Telesales

Salary: Negotiable, all sales made will attract a generous commission once you have reached your target
Location: Mold, Flintshire

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Overview

iData are a telecommunications company located in Mold next to Mold Alexandra FC. We have been in business since 2009 and we are looking for a Telesales person to join our growing team.

Your role on the Telesales team will be to contact customers both existing and new, with a view to upsell our IT and telecoms products and gain appointments for our Business Development Representatives and Account Managers.

Your working day is spent on the phone making outgoing calls based on the products that we offer. During each phone call, you’re likely to:

  • Give advice about how these may benefit customers personally
  • Persuade customers to accept a quote or send their bills to you
  • Gather and document information about the customer
  • Enter your findings into our database, including dates for follow up calls
  • Manage your own call backs
  • Send an e mail to every person describing our products

The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the product.

iData offer Business Mobile tariffs, Business Landlines, Broadband, Phone Systems and IT Support.

You will be responsible for the full cycle of gaining a new customer from initial telephone call, working out & preparing the quotation to actually closing the deal.

 

Hours and Environment

Full-time, 37.5 hours a week, no weekends or evenings.

The position is within our open plan office, with a workstation containing a computer and telephone headset.

 

Skills and Interests

To be a telesales operator you’ll need:

  • Excellent communication and listening skills
  • A polite, confident and friendly manner
  • Initiative
  • Confidence using computers
  • To enjoy working with customers and building relationships
  • A positive attitude
  • Flexibility and quick thinking
  • Perseverance and the ability to respect customers’ answers
  • Good knowledge about all the company’s products and services
  • To be well-organised and thorough, even under pressure
  • To enjoy working within a target-driven team environment

 

Entry

Sales technique and personality are more important than academic ability. However, you must be able to demonstrate computer skills.

You may have to undertake practical telephone and keyboard tests as part of the recruitment process. Any customer service experience is also an advantage.

Salary is negotiable, all sales made will attract a generous commission once you have reached your target.

Experience in Telecommunications is essential.

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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Structured Cabling Engineer

Salary: Generous package – salary dependent on experience and qualifications
Location: Mold, Flintshire

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Overview

We are recruiting for an experienced Structure Cabling Engineer. iData Com Ltd are a reputable, ambitious leading Communications/IT Solutions provider based in Flintshire, North Wales operating throughout North Wales and the North West.

Applicants should have a strong structured cabling background with experience in the following areas:

 

  • Installation of Access Points
  • Installation and termination of all types of copper cables
  • Installation and termination of Single Mode and Multi Mode Fibre
  • Installation and troubleshooting of telephony cabling
  • Installation of containment solutions
  • Experienced with the setting up, use and interpretation of the results from a Fluke tester
  • Experienced with the setting up, use and interpretation of the results from a Lantec certifier
  • The ability to demonstrate good trouble shooting skills
  • Able to work as either part of a team or independently
  • Highly motivated
  • Reliable
  • A good communicator
  • Good customer facing skills
  • An excellent understanding of health and safety practice preferably with either CSCS or ECS
  • A full driving licence
  • A valid passport
  • IPAF/PASMA
  • Position is subject to clean DBS check

 
In return we offer the following:
 

  • Generous package – salary dependent on experience and qualifications
  • Continuous learning and development opportunities
  • Holiday entitlement 29 days increasing by one day a year to 33 days including bank holidays which includes a day off for your Birthday
  • Staff incentive schemes including regular social outings

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com – closing date Friday 14th November 2020.

 

If you wish to discuss this position please phone 0344 84 76 766 and ask to speak to Chris or Sean.

 

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IT Junior Administrator

Salary: National Minimum Wage
Location: Mold, Flintshire

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Responsibilities

 

  • Taking inbound IT calls – with description of problems/issues
  • Raising service desk ticket
  • Basic computer installations
  • IT Goods in and returns responsibilities
  • Organising GDPR data cleansing
  • General office assistant to senior IT team

 

As the role and experience progresses training will be provided – initial router/computer and server in house preparation and software installation and setup.

 

Desirable Personal Qualities

 

  • Fast learner
  • Strong interest in computing and computer networks
  • Confident
  • Good listener
  • Able to take direction and constructive criticism
  • A good telephone manner and a pleasant personality
  • Attention to detail and accuracy is essential

 

Hours: 8:30 – 5:30 Monday to Friday

 

Salary is National Minimum Wage. Applicants must be between 16 and 24.

 

If you are interested in this position, please apply via the Careers Wales website.

 

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Customer Service/Sales Support Administrator

Salary: Attractive (dependent on experience)
Location: Mold, Flintshire

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Customer Service/Office Administration

 

  • Reception – taking telephone calls, dealing with visitors, accepting deliveries
  • Assisting customers with various mobile telephony issues – bill queries, sim swaps, handset problems, mobile email queries, tariff advice, international queries and all other issues
  • Liaising with Mobile Networks on behalf of customers
  • Responsible for arranging courier collections and general post
  • Office administration – scanning, filing, stock control

 

Sales Support

 

  • Receive contracts from Sales dept and check they’re completed correctly
  • Enter deals on iData database
  • Submit connection information to network
  • Once deal is signed, scan documentation and save in database
  • Update live connections with go-live date

 

Hours: 9:00 – 5:30 Monday to Friday

 

Salary is attractive, dependent on experience

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com

 

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