Here at iData, we are always on the lookout for new talent. We want applicants who are passionate about business solutions and who enjoy helping people. You shouldn’t be afraid to do all you can to make life easier for customers and clients. Remember that our company’s aims are, ultimately, to help businesses save money and work more effectively, so you’ll need a passion for business and a willingness to work out solutions in close collaboration with clients.

Please take a look below at the vacancies that iData Com Ltd currently have available, we can’t wait to hear from you!

 

IT Support Analyst

 

Salary: Negotiable (dependent on experience)
Location: Mold, Flintshire

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Responsibilities

  • Taking escalated calls from customers around the UK
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and technologies

 

The successful candidate will have prior experience in a busy help desk environment and have commercial experience in areas such as:

  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • VMware and Citrix administration
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP

 

Salary is negotiable, depending on experience.

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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IT Junior Administrator

 

Salary: National Minimum Wage
Location: Mold, Flintshire

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Responsibilities

 

  • Taking inbound IT calls – with description of problems/issues
  • Raising service desk ticket
  • Basic computer installations
  • IT Goods in and returns responsibilities
  • Organising GDPR data cleansing
  • General office assistant to senior IT team

 

As the role and experience progresses training will be provided – initial router/computer and server in house preparation and software installation and setup.

 

Desirable Personal Qualities

 

  • Fast learner
  • Strong interest in computing and computer networks
  • Confident
  • Good listener
  • Able to take direction and constructive criticism
  • A good telephone manner and a pleasant personality
  • Attention to detail and accuracy is essential

 

Hours: 8:30 – 5:30 Monday to Friday

 

Salary is National Minimum Wage. Applicants must be between 16 and 24.

 

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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3rd Line Support Engineer

Salary: Negotiable depending on experience
Location: Mold, Flintshire

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Responsibilities

  • Taking escalated calls from customers around the UK
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer
    environments
  • Preparing and building customer equipment as required
  • Completing small projects as required, including researching and testing new products and
    technologies

 

The successful 3rd Line Support Engineer will have prior experience in a busy help desk environment
and have commercial experience in areas such as:

  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office 365
  • Network fault finding and diagnostics
  • Network cabling and patching
  • Backup technologies
  • Experience with VOIP
  • Azure
  • HP & Dell Server Building
  • Raid
  • FTTP/Leased Line/FTTC
  • Server 2003/2008/2011/2016/2019 – SBS & R2 variants

 

Hours: 8:30 – 5:30 Monday to Friday

 

Salary is negotiable dependent on experience.

If you are interested in this position, please e-mail your CV to hr@idata.uk.com.

 

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