Outsourcing IT and consultancy
Our service will either augment your existing in-house IT provision or we can become your IT partner, providing all your IT support and management needs. Outsourcing can be very cost effective when considering the ongoing training, recruitment and retention costs required for IT personnel. We invest heavily in training and development so that we have an accredited team to provide the support you need across all the leading operating systems, Microsoft Office, Microsoft 365 and the Cloud.
Complete peace of mind with iData and an industry leading service level agreement
Years of experience means that when it comes to the handover everything will be in place. For each client, we undertake a site survey where we assess your current hardware and software inventory, we then create a record for each item on our system. Our IT team will then manage your systems remotely, offering telephone support and site visits when needed. Our Service Level Agreement guarantees that each issue raised with us is acknowledged within one-hour, rather than the industry standard four-hour response, which helps us to resolve problems as quickly as possible.
A proven methodology ensuring your systems perform properly:
- Reliability – monitoring events which could affect the reliability of your system
- Availability – telephone and onsite support
- Performance – monitoring performance 24 hours a day
- Security – protecting your business from external threats
- Back-up – keeping your vital data backed up to the Cloud
2 levels of IT cover for a fixed monthly charge
| Service | Business Unlimited Support | Business Remote Support |
|---|---|---|
| Response Time SLA for Business Critical Issues | 1 hour Maximum | 2 hour Maximum |
| 24/7/365 Server Remote Monitoring & Management | ||
| Unlimited Support via Email | ||
| Unlimited Support via Telephone | ||
| Unlimited Support via Remote Dial in Rescue (remote PC control) | ||
| Preventative Maintenance Support (from the server monitoring software) | ||
| Onsite Support / Set-up (when required) | Included | £80 Call Out & £80p/h |
| Office 365 Support | ||
| Active Directory Management | ||
| 24/7/365 PC/Laptop Remote Monitoring & Management | ||
| Domain DNS Hosting | ||
| Half Day Consultancy per year |
Amelia Knight Testimonial
“ It is so good to actually have an IT company that everyone likes working with and offers a one stop shop for so many services!!
Here’s to the next 3 years!! ”
