SERVICE ISSUES: Horizon Network

Horizon are currently investigating alerts and customer reports that there are some portal performance issues, a small number of reports of some intermittent call failures and quality issues. A further update will be posted by 9.30am or sooner should information become available.

Further to the previous update, the regression work on the data circuits will take place overnight between 10pm on the 10th July and 5am on the 11th July. During this time the data services will need to be reconnected causing service interruption of no more than 5 minutes. This work will resolve the BLF issues being experienced. A further update will be published by 9.30am on the 11th July.

Horizon engineers have now isolated the root cause of the issue to a number of underlying data circuits which were part of routine planned infrastructure migrations over the last 48 hours. In order to ensure full operability of the BLF functionality, Horizon are undertaking regression work on the migrated data circuits which will be completed to restore BLF Functionality by 9am on 11th July. A further update on the work taking place will be posted by 5pm.

Further to the last update, Horizon engineers are continuing to work on resolving issues with the BLFs (Busy Lamp Fields) issue. A further update will be provided by 3pm or sooner should information become available.

Horizon are continuing to investigate the root cause of the issue impacting Busy Lamp Fields (BLF). Horizon engineers are fully engaged and working to restore full service as a priority. A further update will follow at 1pm.