SERVICE ISSUES UPDATE: Horizon Directory

Horizon engineers have successfully resolved the issues with the Horizon Directory / Integrator and Soft Client look up searches, in addition to some users being unable to log into their clients. If you have experienced or do experience any issues with signing in, we ask that you re-attempt to log back in. If you are unsure of your password and require a reset, you can do this either via the portal or by contacting the iData IT Team on 0344 84 76 766.

Horizon engineers have been able to take action to alleviate the user experience with being unable to complete Directory / Integrator and Soft Client look up searches in addition to some users being unable to log into their clients. Gamma continue to engage with their vendor to understand the root cause of the issue however further work will take place out of hours this evening to fully restore functionality with minimal impact to live traffic on the network. Throughout the remedial work this afternoon, we are aware that some users may have been logged out from Collaborate for a period of time and we anticipate intermittent issues with directory lookup throughout this afternoon whilst the platform stabilises and in lieu of emergency work now scheduled for this evening. If you have experienced or do experience any issues with signing in, we ask that you re-attempt to log back in. If you are unsure of your password and require a reset, you can do this either via the portal or by contacting the iData IT Team on 0344 84 76 766. A further update will be provided by 9.30am on 5th November. Thank you for your patience during this time.

Further to our previous update, Horizon engineers continue to conduct remedial work to ensure full functionality is restored. They anticipate that the remedial work will be in progress for the next hour. During this time, some users may have noticed they are removed from the platform. We ask that if this is experienced, please attempt to log back in. If you are unsure of your password and require a password reset, you can do this either via the Portal or by contacting the iData IT Team on 0344 84 76 766. Horizon engineers are fully engaged to understand the root cause of the issue and put in place more preventative measures. Thank you for your patience during this time.

The Horizon team have had some reports of some Horizon users being unable to complete Directory / Integrator and Soft Client look up searches. This may also be impacting some Horizon users that are trying to access the Collaborate platform at this time. Horizon engineering teams are investigating the issue with priority.

Further to the last update, Gamma have advised that the Horizon platforms have been fully restored as of Sunday morning. Fibre engineers had identified and rectified a break between two fibre joints in the London area and the East Coast.

If you are still experiencing problems you may need to reboot your router(s), leave them off for 15 minutes and then power back on. If problems persist following the reboots, please contact us so we can further investigate.

We apologise for any inconvenience caused by this outage.