SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, the Horizon engineering team have now completed the restarting of the Core Network Device. The engineering teams are monitoring for improvements and are continuing to work on the root cause of this incident. A further update will be published at 12.30pm or sooner should the information be available.

Further to the last update, Horizon engineering teams are working towards a full resolution. Horizon are in the process of restarting a core network device within one of the data centres at Manchester as part of the recovery processes. A further update will be posted by 11.30am or sooner should information become available.

Further to the last update, Horizon engineering teams have made changes on call routes to improve call failures. There may still be some residual call quality issues and Horizon engineers are still investigating. Horizon are still seeing portal performance issues across their portals (Gamma Portal, MyInbound Gui, Horizon Gui and Sip Trunk Call manager Gui). A further update will be posted at 10.30am or sooner should information become available.

Further to the update yesterday the regression completed successfully, and the Busy Lamp Field issue is now resolved. If you are still having issues with Busy Lamp Fields, please report this to the IT Servicedesk.

Horizon are currently investigating alerts and customer reports that there are some portal performance issues, a small number of reports of some intermittent call failures and quality issues. A further update will be posted by 9.30am or sooner should information become available.