SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, Horizon engineering teams have made changes on call routes to improve call failures. There may still be some residual call quality issues and Horizon engineers are still investigating. Horizon are still seeing portal performance issues across their portals (Gamma Portal, MyInbound Gui, Horizon Gui and Sip Trunk Call manager Gui). A further update will be posted at 10.30am or sooner should information become available.

SERVICE ISSUES UPDATE: Horizon Busy Lamp Fields

Further to the update yesterday the regression completed successfully, and the Busy Lamp Field issue is now resolved. If you are still having issues with Busy Lamp Fields, please report this to the IT Servicedesk.

SERVICE ISSUES: Horizon Network

Horizon are currently investigating alerts and customer reports that there are some portal performance issues, a small number of reports of some intermittent call failures and quality issues. A further update will be posted by 9.30am or sooner should information become available.

SERVICE ISSUES UPDATE: Horizon Busy Lamp Fields

Further to the previous update, the regression work on the data circuits will take place overnight between 10pm on the 10th July and 5am on the 11th July. During this time the data services will need to be reconnected causing service interruption of no more than 5 minutes. This work will resolve the BLF issues being experienced. A further update will be published by 9.30am on the 11th July.

SERVICE ISSUES UPDATE: Horizon Busy Lamp Fields

Horizon engineers have now isolated the root cause of the issue to a number of underlying data circuits which were part of routine planned infrastructure migrations over the last 48 hours. In order to ensure full operability of the BLF functionality, Horizon are undertaking regression work on the migrated data circuits which will be completed to restore BLF Functionality by 9am on 11th July. A further update on the work taking place will be posted by 5pm.