SERVICE ISSUES UPDATE: Horizon Network

Horizon engineering teams are currently working towards a full resolution. A further update will be posted in due course.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, Horizon are seeing the delay in Horizon registrations returning to normal. A further update will be provided by 3.30pm or sooner should information become available.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, the Horizon engineering teams have now advised that those affected by call quality and call routing issues are returning to normal and portal access is significantly improved. The teams are still seeing some residual issues with the Horizon clients which have a delay in registration and are working towards a full resolution. A further update will be posted by 1.30pm or sooner should information become available.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, the Horizon engineering team have now completed the restarting of the Core Network Device. The engineering teams are monitoring for improvements and are continuing to work on the root cause of this incident. A further update will be published at 12.30pm or sooner should the information be available.

SERVICE ISSUES UPDATE: Horizon Network

Further to the last update, Horizon engineering teams are working towards a full resolution. Horizon are in the process of restarting a core network device within one of the data centres at Manchester as part of the recovery processes. A further update will be posted by 11.30am or sooner should information become available.