Voicemail to Email

You can retrieve and manage all your voicemails by any email client (PC/Mobile/webmail) as well as keeping access to them by voice call. Your voicemails have now become part of your main communication stream rather than stuck in a backwater.

Business Benefits of Voicemail to eMail

• Efficiently manage disparate messaging channels
• Forward voicemails as emails throughout your organisation
• Capture missed calls in an email log
• Constant availability via Internet & telephony access
• Automatically backs up your voicemail as your email is backed up

 

Group Voicemail

If a hunt group is using queuing or is in out-of-hours mode, the IPECS provides appropriate greetings to callers. These greetings can be altered through the normal mailbox controls. If voicemail for a hunt group is on, calls to the hunt group are automatically routed to voicemail if all available extensions have been rung for the number of seconds defined in the IPECS Voicemail system.  You can even combine the Voicemail to eMail feature with Group Voicemail and create a shared email inbox for the support group voicemail to be forwarded to, this can then (if your business has the necessary infrastructure) be integrated into your support group workflow, effectively queuing voicemails left for the group.

Business Benefits of Group Voicemail

• Teams benefit from having a single repository for group mail messages
• Voicemails can be automatically sent to shared exchange mailboxes

 

Voicemail Forwards

If the message is really something that someone else needs to hear, you can easily forward it on from your email to anyone else's, and add a new message 'preamble' letting the person you have forwarded the message to why you have forwarded it.