iBoss for iPECS
iBOSS is an application which provides a complete communications management suite for all users of the system. Users have the ability to manage their desktop phones, view real-time and historical call data, see the status of other extensions and securely record all external telephone calls.
Special features for Contact Centres and Workgroups
iBOSS has been designed to work using all available data outputs from the iPECS system, including the ACD and Contact centre functions. iBOSS can display real-time queue levels, detailed missed call data, agent availability and performance via the real-time dashboard using customisable widgets
Editions for every requirement
iBOSS is available in four editions that provide different levels of functionality, so you can choose the level that best suits you
The Phone Monitor is included as part of all editions of iBOSS. The application shows all extensions on the system with extension numbers, a friendly name and the status of the extension.
Customisable for your own groupings
You can configure three custom groups, with only those agents or extensions that you require. This is especially useful for teams as each user can set up their viewer to only show the extensions they require.
- 3 custom extension groups
- Simple drop-down selection
- Easy to setup
- Ideal for:
- Office Reception
- Remote users
Clear colour coded status changes
At all times you will be able to see, at a glance, the status of users by the colour shown by their name. The application shows the extensions name and number along with text describing the extensions status.
The Phone Monitor updates the status of all extensions in real-time, so you know exactly what is happening across your entire organisation – even remote or home workers.
- Easy to understand colour coding
- Real-time status updates
- Resizable display
- Extension Number & Name display
- Clear, easy to read text
Daily snapshot statistics
The Phone Monitor offers a daily statistics snapshot for every extension and user, providing clear information such as total talk time, number of calls taken, number of calls made and the number of internal calls.
- Daily user statistics
- Custom user images can be used
- Updates in real-time
- Simple to use
- Fast access to basic information