“How can I measure the result of my Marketing campaign?”
You can only manage what you can measure, which is why being able to easily report on calls to and from your business is a helpful business tool.
Our LG-Ericsson IPECS phone systems are all capable of being used with a call reporting package from iData.
Call Reporting
Call Reporting
Report Call Management is a dedicated solution to help you monitor your business in a more effective way. The software merges with your telephone system to offer a full range of graphic reports and statistics, enabling you to monitor ROI on advertising campaigns, staff performance and more.
Trace missed calls and potential business - Missed Calls Analysis
Trace any missed calls & potential business you may have lost.
Check staff response times - Response Analysis
Monitor call response times for specific users or entire departments.
Ensure customers never receive a busy tone - Traffic Analysis
View detailed reports on call traffic in and out of your business premises. This will help identify any need for overflow call handling, in-turn ensuring your customers do not hear a busy tone when they call.
Make the most of your marketing - Marketing Analysis
Find out how many responses you receive from your adverting, and monitor advertising campaign response rates to specific adverts you place.
Improve call management - General Analysis
This tool can analyse call distribution, helping you improve various aspects of call management within your business.
