IT Support and Outsourcing
iData provides IT support and IT outsourcing services for SME’s throughout the UK and Ireland. Using a solid and proven methodology based on ITIL, a comprehensive set of principles widely accepted as best practice, we ensure that your system is running to its optimal performance at all times.
Our motto is “Start as you mean to go on”
Our on boarding process has been honed to perfection over the years with every conceivable element of your set up and network entered into our special case management system. This includes physically photographing equipment where necessary. Our highly experienced staff have all the best tools, knowledge and equipment to successfully manage your vital infrastructure throughout the entire process.
From set up to delivery, iData take great care to ensure your business is in the safest possible hands.
Speed, Accuracy and Trust – The Foundations of Our Service
Our clients say the aspects they appreciate most about our IT support service is our fast response with unheard of industry leading SLA’s on all of our IT support agreements. The advice and guidance from the support team ensures problems are dealt with once and do not reoccur. Our team do their utmost best to earn trust by offering support, sound advice and patience when you need it most.
iData are at the cutting edge of technology and invest time in training the team on the latest techniques, hardware and software programs. In addition, the experience of the team is second to none. Customers are often impressed that the person who takes their call is the person to diagnose and fix the issue without the need for escalation. We do not dilute the knowledge pool with lesser qualified members of staff. This translates in short to a much better service than any of our competitors.