We aim to provide a high level of care and service at all times. Unfortunately, sometimes a customer may become dissatisfied with the service. Complaints are taken very seriously and we take pride in our excellent service. If you are not satisfied with any level of the service provided, please follow your chosen form of contact below in order to make a formal complaint.
How to raise a complaint
A complaint can be made to our Customer Service Manager in any of the following forms:
Phone: 0344 84 76 766
Post: Customer Service Manager, iData Com Limited, Vision House, Denbigh Road, Mold, Flintshire CH7 1FT.
What to include
In order for us to fully investigate your complaint we will need the following information:
- Your name and account number
- A contact number and email / postal address
- A summary of the issue with as much detail as possible
- A copy of any emails / letters that relate to the complaint
What happens next
We will acknowledge all complaints received within 24 working hours from receipt – responses via post may take longer. Your complaint will be treated with high priority.
If our Customer Service Manager is unable to resolve the complaint to your satisfaction, the case will be escalated to a Managing Director. It is our aim to resolve all complaints within five working days of acknowledgment. However, in the unlikely event that we are unable to reach a satisfactory resolution we will advise you of our final position and the Ombudsman Services may be able to help. For more information, please visit https://www.ombudsman-services.org/.
We are committed to providing the highest possible service to all customers and ensure that our complaints procedure is kept updated.