We’re very proud to offer products from EE, one of the UK’s most popular mobile networks and with good reason.
EE cover 75% of the UK’s landmass with 4G, with 99% population coverage, but they want to go even bigger. One of their aims is to cover 95% of the UK’s landmass by 2020, so you’re not only covered where you live, but also wherever you go. In 2016, they sent engineers to the remote islands of Scilly and Shetland, located on opposite ends of the UK, and set up 4G coverage for the phone users there. EE is committed to coverage for everyone.
4G offers much faster downloads and browsing and EE was the first company to deliver it. They still offer the best when it comes to this network. Fast broadband packages and a huge variety of options in phone contracts mean that EE is a great choice for phone and internet users. They deliver the best 4G network and a quality service, through websites and customer service apps, over the phone and in-store.
A commitment to customer service
We love that EE care so much about the customer experience – here at iData, we share this passion. Over the past few months, EE has brought call centres back to the UK and Ireland, improved in-store service and invested more in online chat to enhance your customer service experience.
EE is proud to say that 53% of complaints are resolved within 24 hours and 89% of complaints are resolved within 48 hours. According to Ofcom, the industry regulator, EE has the fewest number of customer complaints in the mobile package provider industry – that’s quite the accolade, and we’re proud to be associated with them.
Tailoring plans to fit businesses of all sizes
Here at iData, we’re committed to being of service to businesses of all kinds, big and small. That’s why we love that EE offers different mobile packages depending on the size of your business. The number of handsets, the cost of each one, the data allowance, the number of minutes and texts, the amount of storage space on each handset, the network coverage you need and the added extras will all differ between businesses with hundreds of employees or businesses with a handful.
Their aims for the future
- Turning ‘not spots’ into hotspots – building a new digital backbone for Britain, one that is setup to deliver for the people and the businesses of the UK in the 21st century.
- Great service – delivering outstanding service to their customers, 7 days a week, 365 days a year, through their stores, centres and on the web.
- To become the most trusted and relevant provider for their customers’ digital lives, by providing a personalised service that will genuinely help them and make them feel valued.
Choosing the right business mobile package can be a tricky task, and you want to make sure that you’re getting the best value for money and the plan to suit your business’ needs. iData is always happy to help with any questions or issues you’ve got.